These terms cover your use of Creator Tools Lab software and the ctlab.app website. By downloading or using our software, you agree to them.
Last updated: August 16, 2026
"Creator Tools Lab", "we", "us" and "our" refer to Creator Tools Lab, the maker of SyncLab and related desktop tools available at ctlab.app. "Software" means any application we provide; "Site" means ctlab.app.
We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the Software on computers you own or control, for both personal and commercial editing work. The licence runs for as long as you hold a valid trial, subscription or other licence from us — see section 4 for what each of those covers and how many computers it allows. You may not resell, rent, sublicense, or redistribute the Software.
Promotional codes & referrals. We may offer promotional codes, invite links, and referral or attribution programs — for example, a code that gives a discount or extends a trial. Any such codes and rewards are provided at our discretion, have no cash value, are non-transferable, may not be sold, and are limited to one use per person unless we state otherwise. We may change, suspend, expire, or revoke codes, rewards, and these programs at any time, and may withhold or reverse rewards we reasonably believe were obtained through abuse, fraud, multiple or fake accounts, or self-referral. Rewards may consist of access, additional time, or a discount; they are not cash, cannot be exchanged for cash, and we do not operate a cash payout unless we say so in writing.
The Software is released and supported, but like all software it may contain bugs, change between versions, or be interrupted. Always keep your own backups of source media and projects, and do not rely on the Software as the only safeguard for irreplaceable footage.
Free trial. SyncLab begins with a 14-day free trial, which starts once you confirm your email address. No payment card is required, so it cannot become a paid subscription by accident.
The trial is for people who have not had a SyncLab licence before: an account that already holds, or has ever held, one does not receive a trial. As a rule we provide one trial per account and one per computer.
When a trial or subscription ends. Nothing is charged and nothing is deleted. The Software continues to open and shows a licence screen; it will not begin a new synchronisation, and any synchronisation already in progress is completed rather than interrupted. Projects, settings and files you have already exported remain on your computer and remain yours.
How the Software is sold. SyncLab is sold as a subscription, paid monthly or yearly.
Subscriptions. Paid plans renew automatically for the period you chose (monthly or yearly) until you cancel. You may cancel at any time and keep access until the end of the period already paid for. Prices are shown on the pricing page and may change for future periods; we will tell you before a change affects you.
Seats. A subscription is one seat, and a seat is a computer, not an editor. On one computer you may use the desktop app, the Premiere Pro plugin and the DaVinci Resolve plugin together, and they use one seat between them — a single SyncLab licence covers all three.
A second computer is a second seat. A seat is bound to one computer — the first computer you sign in on. To move it, sign in on the new computer: the seat transfers there and stops working on the old one. That is limited to once every 14 days, and if you genuinely need to move more often, write to us and we will sort it out. What one seat cannot do is run on two computers at once — that is what a second seat is for. Seats are for you or your team, not for sharing beyond the people the plan covers.
During your free trial, this 14-day limit does not apply — move the trial between your own computers as often as you like, so you can test it wherever you actually edit. The limit begins once you convert to a paid subscription (or another paid licence), counted from that licence's own first move. If you hold a trial and a paid licence on the same account at once, this exception covers only the trial — the paid licence keeps its own ordinary 14-day limit.
Licence delivery. Your licence is issued to your Creator Tools Lab account. You open the Software by signing in with the email address on that account — we send you a one-time code — and there is no licence key for you to keep or paste.
Who takes the payment. Payments are processed through Stripe Managed Payments, under which Sold through Link, LLC (“Link”) acts as merchant of record. Link is the seller of record for the transaction and handles the payment and the tax; the software itself, its delivery and its support remain ours, the charge appears on your statement as LINK.COM* CTLAB.APP, and applicable sales tax and VAT are handled on that side; their own buyer terms govern the transaction itself. Card details are entered on their systems; we never see, store or process them. We remain the licensor and stay responsible for the Software, for support and for your data, and the refund promise below is ours to honour regardless of what a payment provider decides.
Refunds. Our refund policy forms part of these terms and is published at ctlab.app/refund.
This also applies to our free web tools (such as GifLab). For the full list of prohibited content and uses, see our Acceptable Use Policy.
You keep all rights to the footage, audio, and projects you process. We claim no ownership over your work and, as described in our Privacy Policy, we do not receive or store your media.
The Software, the Site, our names, logos, and branding are owned by Creator Tools Lab and protected by intellectual-property laws. These terms don't grant you any rights to our trademarks.
Ideas and feedback you send us. If you send us a suggestion, a bug report, a feature idea or any other feedback — by email, from inside the Software, or through a form such as the optional one when you cancel — you allow us to use it freely to run and improve our products, with no obligation and no payment. You keep any rights you already had in it; we are simply not agreeing to keep an idea confidential or to owe you for acting on one. Please do not send us anything you consider secret.
The Software includes third-party and open-source components, each licensed by its own author under its own terms. Those terms govern those components and, where they conflict with these terms, they win for that component. Nothing here restricts any right an open-source licence grants you. A current list is available on request.
The Software and Site are provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. We don't warrant that the Software will be error-free, uninterrupted, or that results (such as automatic sync) will be perfect for every project.
To the maximum extent permitted by law, Creator Tools Lab will not be liable for any indirect, incidental, special, punitive or consequential damages, or for any loss of data, footage, profits, business or time, arising from your use of (or inability to use) the Software or Site — whether or not we were told such damage was possible.
A ceiling on everything else. To the maximum extent permitted by law, our total liability for all claims taken together, whatever the legal theory, will not exceed the greater of (a) the amount you paid us for the Software in the twelve months before the event giving rise to the claim, or (b) US$50.
What this section does not do. Nothing in these terms limits liability that cannot be limited by law — including death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any statutory consumer rights you have where you live. If you are a consumer in the EU or the UK, the mandatory protections of your local law apply on top of these terms, and where they give you more, they win.
You are responsible for the content you process and for using the Software lawfully. If a third party brings a claim against us because of content you processed, your breach of these terms, or your unlawful use of the Software, you agree to cover the reasonable costs and damages we incur as a direct result. This does not apply to claims arising from our own breach, and nothing here affects consumer rights that cannot be waived where you live.
You may stop using the Software at any time; cancelling a subscription is covered in section 4. We may suspend or end access if you materially breach these terms — for example by sharing a seat beyond what your plan covers, attempting to bypass licensing, or using the Software unlawfully. Where the breach can be fixed and the circumstances allow, we will say what is wrong and give you a reasonable chance to fix it before acting. If we end your access for a breach, unused paid time is not refunded; if we end it for any other reason, we refund the unused portion. Sections that by their nature should survive — intellectual property, disclaimers, limitation of liability, responsibility for use, and governing law — continue to apply afterwards.
The Software is provided from the United States and is subject to its export-control and sanctions laws. You may not use it, or allow it to be used, in a country or by a person subject to those restrictions, and you confirm you are not on a restricted-party list.
We may update the Software, the Site, and these terms over time. Material changes will be reflected by the "last updated" date above. Continued use after changes means you accept the updated terms.
These terms are governed by the laws of the United States and the State of California, without regard to conflict-of-law principles, and the state and federal courts located in California will have jurisdiction over any dispute — except that, if you are a consumer, you keep any right you have to bring proceedings in the courts of the country where you live. If you use our Services from the EU or UK, mandatory local consumer-protection and data-protection (GDPR) rights still apply.
If part of this fails, the rest stands. If any provision is held unenforceable, it is limited or removed to the minimum extent necessary and everything else stays in force.
Not enforcing something is not giving it up. If we do not enforce a provision straight away, we keep the right to enforce it later.
The whole agreement. These terms, together with the Privacy Policy, the Refund Policy and the Acceptable Use Policy, are the entire agreement between us about the Software and replace any earlier understanding on the same subject.
Transfers. You may not transfer your rights under these terms without our written consent. We may transfer ours to a successor in connection with a merger, acquisition or sale of assets, on the same terms.
Events outside our control. We are not liable for failure or delay caused by something beyond our reasonable control — among them outages at an infrastructure or payment provider, network failures, natural events, and acts of government.
Questions about these terms? Email hello@ctlab.app.
Creator Tools Lab · ctlab.app