SyncLab is sold as a subscription, paid monthly or yearly. Any subscription charge is refundable for 14 days, no questions asked.
Last updated: August 16, 2026
SyncLab starts with a 14-day free trial. It needs an account and a confirmed email address, but no card — so it cannot roll into a paid subscription by accident. The trial is for people who have not had a SyncLab licence before; as a rule we provide one per account and one per computer.
When the 14 days are up, nothing is charged and nothing is taken away. The app still opens and deletes nothing: it shows a licence screen, it will not start a new sync, and any sync already running is finished rather than cut off mid-job. Your projects, settings and exports stay on your machine and remain yours.
You can cancel at any time, from your account, in one step. No email to write, no reason to give, nobody trying to talk you out of it. Cancelling stops the next charge; you keep access until the end of the period you have already paid for, and we do not charge a fee for leaving. We do not pro-rate the remainder of a period.
Write to support@ctlab.app within 14 days of a charge and we will refund it. You do not need to justify the request. We would rather return the money than keep it from someone the tool did not suit — which is also why the trial exists, so the question rarely comes up.
This applies once per person, per product, in any rolling 12-month period. If you have already had a refund on this product in the last 12 months, write to us anyway — we look at it, we just cannot promise the same automatic yes twice.
Refunds go back to the original payment method and usually appear within 5–10 business days, depending on your bank.
Consumers in the EU and the UK have a statutory right to withdraw from a distance contract within 14 days. For downloadable software, how far that right is limited once supply begins depends on how the contract is classified — so we do not rely on it. Whatever your statutory position, the promise above stands: a full refund for 14 days on any subscription charge. Nothing on this page limits or replaces your statutory rights; where they give you more than our policy does, your statutory rights apply.
Payments are handled through Stripe Managed Payments. Under that arrangement Sold through Link, LLC is the merchant of record — the seller of record for the transaction — and your purchase appears as “sold through Link”. That covers the payment and the tax; the software, and any problem with it, stays with us.
On your statement it will read exactly LINK.COM* CTLAB.APP, not “Creator Tools Lab” on its own. We are telling you that here because an unrecognised line on a card statement is the most common reason people dispute a charge they actually made.
Card details are entered on their systems and never reach us: we do not see, store or handle them. Receipts and invoices are sent by Link. You can request a refund either from Link or from us — and if you are on a subscription, you can manage or cancel it at link.com as well as from your account here.
Link sells you the transaction. We remain the licensor and stay responsible for the software itself, for support, and for your data — and the refund promises on this page are ours to honour whatever a payment provider decides.
Not sure whether SyncLab fits your workflow? Use the 14-day trial, then decide how you want to pay. Or just ask us at hello@ctlab.app, we are happy to help.
Creator Tools Lab · ctlab.app