Questions, answered

A team of creators building desktop and browser tools for people who do the same work we do. We make the things we wished existed while editing, so everything we sell, we use ourselves.

CT Lab Hub — the free app that installs and updates every CT Lab tool; you sign in with your CT Lab account. SyncLab — multicam sync for Premiere Pro and DaVinci Resolve, sold as a subscription with a free trial. The plugin builds the sequence straight in your editor and needs DaVinci Resolve Studio; without it, export an XML from the app and import that. StabLab — a free stabilization plugin for Premiere Pro and DaVinci Resolve that works from the gyro data your camera records. GifLab — a free video editor in your browser, for the jobs where opening a full editor is overkill: presentations, quick clips, a frame you need right now. Drop a video in and pull a still out as a PNG, save it smaller, cut a piece out, or take just the audio. Exports carry a small GifLab logo, and an email plus a 6-digit code takes it off. More tools are on the way.

Yes — 14 days, everything unlocked, no card. Because there is no card, nothing can start charging you by accident when the trial ends. You need a CT Lab account, and the trial starts when you install SyncLab from CT Lab Hub, our free app.

Yes, for anything paid — the account is what holds your license. Create it on ctlab.app. GifLab needs no account to use. Its exports carry a small GifLab logo; giving an email and confirming a 6-digit code removes it.

Payments run through Stripe Managed Payments, under which Link is the merchant of record — legally the seller for the transaction. Your card details are entered on their systems and never reach us. Your statement will read exactly LINK.COM* CTLAB.APP.

It renews automatically until you cancel — monthly or yearly, whichever you picked. Canceling is self-serve from your account — tell us briefly why, then confirm. There is no retention gauntlet and no support ticket. Canceling stops the next charge and you keep access to the end of the period you already paid for. Anything unclear, just ask us.

Tool did not suit you? No problem — write to support@ctlab.app within 14 days of a charge and we refund it, no questions asked. If you have a moment to tell us what was missing we would be grateful, but it is never a condition. The full policy is on the refund page.

No. Your media is processed on your own computer and is not uploaded — there is no cloud render step and nothing to wait on. That is not the same as working offline: a paid app needs a license, so it checks in with our server about that license, and it sends a diagnostic log so we can fix problems. That log describes how the app behaved and the technical properties of your files, as text; it carries no file names — clips are referred to by number. The privacy policy says exactly what leaves your computer.

Both, natively. On a Mac you need Apple Silicon (M1 or later) and macOS 14 Sonoma or later; Intel Macs are not supported. On Windows you need Windows 10 or 11, 64-bit, with the Microsoft Edge WebView2 runtime, which an up-to-date Windows already has.

One subscription runs on one computer — the first computer you sign in on. Another computer is refused until you move the license there. On a paid plan you can move it once every 14 days; during your free trial there is no limit. Two people editing at the same time need two subscriptions. StabLab is free and runs on every computer you sign in on.

Sign in on the new computer. It tells you the license is in use on your other computer, and when that one was last used. Choose to use it on this computer, confirm with the code we email you, and the license moves here; the old computer stops being licensed. You can also release the old computer in your account first. On a paid plan a move is available once every 14 days; during your free trial there is no limit. Need it moved sooner — a computer died, a rebuild went wrong? Write to support@ctlab.app and we will do it for you. One thing worth knowing: reinstalling your operating system counts as a new computer; plugging into a dock or changing your network does not.

There are no advertising pixels and no session recording on this site. Analytics are cookieless and cannot follow you anywhere else. That is why you have not been asked to accept anything.

In CT Lab Hub, open the ··· menu on the app’s or plugin’s row and choose Uninstall. On Windows the hub runs that part’s own uninstaller; on a Mac it moves it to the Trash, and a plugin installed for the whole Mac asks for your administrator password. If Premiere Pro or DaVinci Resolve is open, the hub asks you to close it first. Removing a plugin takes it out of that editor and touches nothing else. On Windows every part is also listed in Settings → Apps. Your license stays with your account, so installing again later picks it up.

We do, and we like getting these. Write to support@ctlab.app — support is read every day, and a good bug report from someone who edits for a living is worth more to us than a roadmap meeting. Ideas are just as welcome as problems.